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Contact us

You can write to us at: Essex Record Office, Wharf Road, Chelmsford, CM2 6YT

Birth, marriage and death certificates
Research queries and Searchroom visits
Event bookings (including Essex History Group talks)
Venue hire
Order copies of documents
Search Services
Education resources
Group visits and talks
Essex Sound and Video Archive
Digitisation services
Conservation services
Donating or lending records
Saffron Walden Archive Access Point
Contact us from abroad
Any other queries

Birth, marriage and death certificates

To order a duplicate birth, marriage or death certificate for Essex, please see our Certificate Copies page and use the online form. If you have a query about a certificate order or want to request an order form be posted to you, please contact us on ero.certificate@essex.gov.uk or 033301 32500.

Event bookings

To book for an event, please see our Events pages and use the online booking links. If you cannot book online or have a query, please contact us on ero.enquiry@essex.gov.uk or 033301 32500.

Research queries and Searchroom visits

If you have a query about your research or visiting the Searchroom, please see our Research pages. If you cannot find the answer you are looking for, please contact us on ero.enquiry@essex.gov.uk.

Venue hire

To hire a room, please see our Venue Hire page, or contact us on ero.reception@essex.gov.uk or 033301 32500.

Order copies of documents

If you would like to order copies of any of our documents, please see our Reprographics page. If you would like advice or need to discuss an existing order, please contact us on ero.reprographics@essex.gov.uk or 033301 32500.

Search Services

Find out how we can help with your research with our professional Search Service on our Search Service page. To discuss an order with us, please contact us on ero.searchroom@essex.gov.uk or 033301 32500.

Education resources

For information on our education sessions please see our Education pages.

Group visits and talks

To discuss booking a group visit to the Essex Record Office or to book one of our expert staff to give a talk for your group, please contact us on ero.enquiry@essex.gov.uk or 033301 32500.

Essex Sound and Video Archive

For any queries relating to the Essex Sound and Video Archive (ESVA), please see the ESVA pages or contact us on 033301 32500. You can also email us on ero.enquiry@essex.gov.uk.

Digitisation services

To find out how we can help preserve your collections for the future with our high quality digitisation services, please see our pages on Digitisation Services and Sound and Video Services. If you would like to discuss a digitisation project with us, please contact us on ero.enquiry@essex.gov.uk, or 033301 32497 (for digital imaging services) or 033301 32467 (for sound and video digitisation).

Conservation services

For information on how we could help look after your precious collections, please see our Conservation page for information about our conservation services. You can also contact us on ero.enquiry@essex.gov.uk or 033301 32500.

Donating or lending records

If you have a query about donating or lending records, please see our Donation pages If you cannot find the answer that you are looking for, please contact us on ero.enquiry@essex.gov.uk or 033301 32500.

Saffron Walden Archive Access Point

You can e-mail the Saffron Walden Archive Access Point on mail.erosw@essex.gov.uk. The Access Point is staffed part-time. To speak to our Archive Assistant during opening hours, please telephone the Access Point on 033301 32500.

Contact us from abroad

If you want to contact us about a research query or placing an order for copies of documents or for us to conduct a search for you, please e-mail us on ero.enquiry@essex.gov.uk If you need to call us to make a payment, please follow the instructions below.

To call the UK from abroad, you first need to know your International Direct Dialling code (IDD). This is what tells your service provider you are dialling out of your national network. These vary from country to country.

For most countries, the IDD is 00. This includes New Zealand, Ireland, and continental Europe.
For the USA, the IDD is 011.
For Australia, the IDD is 0011.
Look up IDDs for other countries

Once you know the IDD for the country you are calling from, you should dial:

Your IDD followed by: 44 33301 32500

This number is for our Searchroom team. We will always do our best to answer it during Searchroom opening hours but sometimes the line is busy or our staff members are all occupied helping customers. If you don’t get through at first do please try again, or you can try this alternative number: